Morgellons Direct begins processing orders received Monday through Friday before 3 pm on the same day. Processing of orders may take up to three business days. Once processed, orders are shipped within 1-2 business days. Shipping rates are calculated at the time of checkout and based on carrier rates that you choose to use.
**International orders: We do not collect VAT or import taxes. The shipper will contact you before delivery to collect. We have no control over those charges and many countries have added VAT on ALL purchases from outside the native country. If you follow the tracking number of your package, the shipping company will usually post a link to pay those taxes before delivery.
*Please be aware that USPS is having issues. We have had several customers using priority mail with USPS that have had their packages delayed, rerouted or lost. We suspect that much of these issues are related to employee walkouts and early retirements due to mask and vaccine mandates as well as breakthrough covid cases. If at all possible, please use UPS or DHL for more reliable service during these challenging times.
Most shipping companies do not guarantee next day or expedited delivery because of "covid delays."
IMPORTANT: USPS will reject orders placed with no individual or business name. Initials are not accepted due to governmental anti-terrorist policies. Please include at least three letters of the recipients first and last name or the package will be returned. Please include a valid email and phone number so that we can contact you in the event of a shipping interruption or delay.
For international shipping, packages may take from two weeks to two months, depending upon receiving country and your choice of shipping method. Shipping times do not include weekends or holidays. Be aware that your item may take additional time to get to you as each country's customs procedures may be different. We prefer UPS and DHL for most accurate international deliveries. USPS tracking numbers for international orders only work while on US soil and once it leaves the US, we will have no information until it reaches your local post office/customs. USPS is the least accurate in international shipping. Some countries change the USPS tracking number to suit their systems. In the event of an unexpected delay, please consult your postal service or local customs office first. While we make every effort to accommodate any special requests for delivery, we have no control over what your postal delivery person actually does. If you have a special request, it is best to leave them a note in your mailbox or speak with them directly regarding your wishes.
Please remember, we are not Amazon and do not have a huge staff. If there are going to be delays of any sort, we will be in contact with you and post announcements frequently on our Facebook page.
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